Shipping Costs
What are the shipping costs at ROCKnSHOP?
At ROCKnSHOP, you pay shipping costs of EUR 4.95 for deliveries within Germany if the total invoice amount is less than 59 EUR. Deliveries to the EU cost EUR 12.95 per shipment, and to Switzerland and the UK, EUR 19.95. For orders from Switzerland, you will receive a net invoice, and the item prices in our shop will appear without German VAT. Invoices are issued without Swiss VAT (7.6%). Any applicable customs duties (approx. 8%) must be paid to your postal carrier or the customs office. For all other countries, the flat-rate shipping fee is currently EUR 29.95 per shipment.
We generally ship worldwide. Feel free to send us an email at support@rocknshop.de regarding this.
How do I place an order with you?
- Select an item via the search engine or one of the pages.
- Select the quantity and size, if applicable.
- Click the "Add to Cart" button.
- Your desired item should then appear in the cart box.
- Once you have all the desired items in your cart, click "Checkout" and follow the instructions.
There is no minimum order value at ROCKnSHOP.
How is the shipment sent?
We ship all deliveries with our logistics partner DHL. If you provided a valid email address, we will send you a shipping confirmation as soon as your package leaves our logistics center. The confirmation includes the shipping address, the package number, and a link to DHL, where you can track the exact location of your package using the tracking number. It is also possible to have the package delivered to a parcel station.
From what amount does ROCKnSHOP offer free shipping?
If your invoice amount (value of goods) exceeds 59 EUR, you will not be charged shipping costs within Germany. This does not apply to ticket packages.
How can I redeem my ROCKnSHOP voucher?
If you have received a voucher for an order at ROCKnSHOP, you can easily redeem it with your next online order. As you proceed with your order, you will reach the so-called cart view. On this page, you can see the products you have placed in the cart so far and check if your details and values are correct. On this page, you can also enter your voucher code. By clicking "OK", the invoice amount will be reduced by the voucher amount.
How long does the delivery take?
The delivery time within Germany is 1-2 days after receipt of payment. If there are any deviations, we will inform you accordingly. You will receive an email notification as soon as your order leaves our warehouse.
Can I pick up my order from you?
You also have the option to pick up your order directly from our Hamburg warehouse. We are there on weekdays (not on weekends) from 9:00 AM - 5:00 PM. Please indicate in the comment field during the order process when we can expect you so that the goods will be ready.
Our warehouse address is:
ROCKnSHOP GmbH
Merkurring 33-35
22143 Hamburg
What are the benefits of registering for "My Customer Account"?
If you have already shopped at ROCKnSHOP and created an online customer account, you can log in with your username (email address) and the password sent to you in the "Welcome Back" section. There, you can view your previous orders and directly select previously ordered or viewed items and add them to your cart. You can also update your personal data. The advantage of having a personal online account: you won't have to re-enter your address data when placing an order. However, for your security, credit card data is not stored.
What can I do if I forget my password for "My Account"?
Forgot your password? No problem, you can have a new password sent to you using your email address, with which you registered at ROCKnSHOP, and an on-screen security code. To do this, click on "Forgot Password" during login. Enter the displayed security code and your email address. Based on this information, an email with a link will be sent to the email address you provided. Click on the link in the email. You will then be directed to a page on ROCKnSHOP where you can enter a new password.