Privacy Policy
We are pleased about your interest in our website. The protection of your privacy is very important to us. Below we provide you with detailed information about how we handle your data.
Storage of access data in server log files:
You can visit our website without providing any personal information. We only store access data in so-called server log files, such as the name of the requested file, the date and time of retrieval, the amount of data transferred, and the requesting provider. This data is evaluated solely to ensure the smooth operation of the website and to improve our services and does not allow us to draw any conclusions about your identity.
Data collection and use for contract processing and when opening a customer account:
We collect personal data when you voluntarily provide it to us as part of your order, when contacting us (e.g., via contact form or email), or when opening a customer account. The specific data collected can be seen in the respective input forms. We use the data you provide for contract processing and handling your inquiries. After the contract is fully processed or your customer account is deleted, your data will be restricted for further use and deleted after the tax and commercial law retention periods, unless you have expressly consented to further use of your data or we reserve the right to use the data for other purposes that are legally permitted and which we will inform you about below. Deletion of your customer account is possible at any time and can be requested either by sending a message to the contact details below.
Data sharing for contract fulfillment:
For the purpose of fulfilling the contract, we share your data with the shipping company responsible for the delivery, as far as this is necessary for the delivery of the ordered goods. Depending on which payment service provider you select in the ordering process, we forward the payment data collected for this purpose to the credit institution responsible for the payment and any payment service providers we may have engaged, or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves, as long as you open an account there. In this case, you must log in with your access data to the payment service provider during the ordering process. The privacy policy of the respective payment service provider applies.
Delivery:
To fulfill our contractual obligations to our customers, we work with external shipping partners. We only provide your name and delivery address to our selected shipping partners for the purpose of delivering the goods.
Payment:
We forward your payment data to the credit institution responsible for the payment process. For payments via PayPal, we forward your payment data to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal").
For credit card payments, the payment is processed by the payment service provider Mollie B.V., Keizersgracht 126, 1015CW, Amsterdam, Netherlands; to whom we pass on the information you provided during the ordering process, along with the details of your order. When making credit card payments, your data is forwarded to Mollie B.V. Data sharing is carried out exclusively for the purpose of payment processing with the payment service provider.
Use of data when subscribing to the email newsletter:
If you subscribe to our newsletter, we use the necessary data or data you specifically provided to send you our email newsletter regularly, based on your consent. You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or via a link provided in the newsletter.
Use of data for email advertising without newsletter registration and your right to object:
If we receive your email address in connection with the sale of a product or service and you have not objected, we reserve the right to regularly send you offers on similar products, such as vouchers or offers from our range via email. You can object to the use of your email address at any time by sending a message to the contact option described below or via a link provided in the promotional email, without incurring any costs other than the transmission costs according to the base rates.
Use of data for postal advertising and your right to object:
We also reserve the right to store your first and last name, your postal address, and - if you have provided these additional details within the context of our contractual relationship - your title, academic degree, year of birth, and your professional, industry or business title in summarized lists and to use them for our own advertising purposes, such as sending interesting offers and information about our products by mail. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described below.
Use of cookies:
o make your visit to our website attractive and to enable the use of certain functions, we use cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the browser session ends, i.e., after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies). You can configure your browser to inform you about the setting of cookies and decide individually whether to accept them, or you can exclude the acceptance of cookies for specific cases or in general. If cookies are not accepted, the functionality of our website may be restricted.
A "cookie" is a small data file that we transfer to your computer when you browse our site. A cookie can only contain information that we send to your computer - private data cannot be read. If you accept the cookies on our site, we do not have access to your personal information, but we can use the cookies to identify your computer.
In our store, cookies are used to ensure the smooth functionality of the shopping cart and thus allow for a convenient shopping experience. This ensures that the recipient and pre-selection are clearly assigned to each other. When you submit or empty the shopping cart, the cookie automatically prompts the deletion of the entered data.
If you do not wish to accept cookies or cannot, you can also order by phone at 040 - 609 458 278 (Mon-Fri 09:00 - 17:00) or by fax at 040 - 609 458 279.
Use of Google (Universal) Analytics for web analytics:
This website uses Google (Universal) Analytics, a web analytics service provided by Google Inc. (www.google.com). Google Analytics uses methods that allow analysis of your use of the website, such as so-called "cookies," which are text files stored on your computer. The information generated about your use of this website is generally transmitted to and stored by Google on servers in the United States. By activating IP anonymization on this website, your IP address is shortened before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
You can prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) from being sent to Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de
Use of DoubleClick:
DoubleClick by Google is a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). DoubleClick by Google uses cookies to serve you relevant advertisements. A pseudonymous identification number (ID) is assigned to your browser to track which ads have been displayed in your browser and which ads have been clicked on. The cookies contain no personal information. The use of DoubleClick cookies allows Google and its partner websites to display ads based on previous visits to our or other websites on the internet. The information generated by the cookies is transmitted by Google for evaluation to a server in the USA and stored there. Google will only transfer this data to third parties under statutory regulations or in the context of order data processing. Google will not merge your data with other data collected by Google under any circumstances.
By using our websites, you agree to the processing of the data collected about you by Google and the manner of data processing described above, as well as the stated purpose. You can prevent the storage of cookies by configuring your browser software accordingly; however, we would like to point out that in this case, you may not be able to use all the functions of our websites to their full extent. You can also prevent Google from collecting the data generated by the cookies related to your use of the websites, and the processing of this data by Google, by downloading and installing the browser plugin available under the DoubleClick deactivation extension section at the following link. Alternatively, you can disable DoubleClick cookies on the Digital Advertising Alliance page at the following link: http://optout.aboutads.info/
Use of Facebook Custom Audience:
We use the remarketing function "Custom Audiences from your website" by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). For this purpose, the so-called "Facebook pixel" has been integrated on our website. When you visit our website, a connection is established between your browser and the Facebook server via the Facebook pixel, and a cookie is set. This allows Facebook to receive information that your IP address has visited our website. If you are a Facebook member and have not objected to this in the privacy settings of your Facebook profile, Facebook can link this information to your Facebook profile and use it for targeted Facebook Ads. For detailed information on how Facebook collects and uses your data and your rights and options regarding this, please refer to Facebook's privacy policy at the following URL: https://www.facebook.com/about/privacy/. If you do not want Facebook to link the collected information to your Facebook profile, you can deactivate this function at any time athttps://www.facebook.com/ads/website_custom_audiences/.
Use of Facebook Pixel:
With your consent, we use the “tracking pixel” of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) on our website. This pixel allows us to track user behavior after they have clicked on a Facebook advertisement and been redirected to our website. This enables us to measure the effectiveness of Facebook advertisements for statistical and market research purposes. The collected data is anonymous for us, meaning that we cannot see the personal data of individual users. However, Facebook stores and processes this data, and to the extent that we are aware of it, we inform you accordingly. Facebook may link this data to your Facebook account and use it for its own advertising purposes in accordance with Facebook's data usage policy (https://www.facebook.com/about/privacy/). You can prohibit Facebook and its partners from displaying advertisements. You can adjust the settings for Facebook ads at the following link: https://www.facebook.com/ads/website_custom_audiences/
Use of GA Audiences:
This website collects and stores data via GA Audiences, a web analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"), to create usage profiles under pseudonyms. Through this technology, users who have visited our websites and online services can see targeted advertising from us on external pages of the Google partner network. A cookie is placed on your computer for this purpose, which enables the analysis of your user behavior when visiting the website and is then used for targeted product recommendations and interest-based advertising. No personal data is stored or processed by setting the cookie. If you do not wish to receive interest-based advertising, you can disable the use of cookies by Google for these purposes by following the instructions at https://www.google.de/settings/ads/onweb#display_optout.
Review reminder by email:
We use your email address to send reminders for submitting a review of your order via the review system we use. You can withdraw this consent at any time by sending a message to the contact option described below.
Review reminder by Google Shopping Reviews:
If you have given us your explicit consent during or after your order by activating a corresponding checkbox or clicking a button provided for this purpose, we will transmit your email address to Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (www.google.de), so that they can remind you by email of the opportunity to submit a review of your order. You can revoke this consent at any time by sending a message to the contact option described below or directly to Google Shopping Reviews.
Right to information and contact options:
You have the right to free information about the data we have stored about you, as well as the right to correct, block or delete this data if necessary. If you have any questions about the collection, processing, or use of your personal data, for information, correction, blocking, or deletion of data, or to revoke consent or object to a specific use of data, please contact us directly using the contact details provided in our imprint.
Data transfer:
We protect the transmission of your data with a secure SSL connection! All data is transmitted in encrypted form.
What is SSL?
SSL (Secure Socket Layer) is a security technology that ensures your personal data, including credit card information, login data, and payment methods, is securely transferred over the Internet. The data is encrypted so that only the payment system can read it.
What encryption settings are used?
Encryption protocol used: SSL 3.0 Key length: RSA 1024 Bit, RC4 128 Bit. Please note that certificates with key lengths of 1024 bits are only supported by browser versions from 5.x onward. If an older version is used, encryption can only be achieved with 512 bits.
Customa:
This website collects and stores data for marketing and optimization purposes using technologies from Customa. The provider of this technology is trust in dialog Services GmbH, Merkurring 33-35, 22143 Hamburg, https://www.customa.de. Cookies may be used for this purpose. Cookies are text files that are stored locally in the cache of the Internet browser of the site visitor. The cookies enable the recognition of the Internet browser.
Contact:
If you have any questions about privacy or want to send us a message regarding information or deletion of your data, please use the following contact details:
ROCKnSHOP GmbH
Andreas Zechel
Merkurring 33-35
22143 Hamburg
datenschutz@rocknshop.de
Privacy policy created with the Trusted Shops legal text generator in cooperation with Wilde Beuger Solmecke Rechtsanwälte.